Refund and Cancellation Policy
The plain-English rules for cancelling your subscription and how refunds are handled.
Cancelling your subscription
The subscription is monthly with no fixed-term contract. You can cancel at any time: no notice period, no cancellation fee, and no obligation to give a reason.
- Cancelling is self-service: open the Billing page in the app and select Cancel. It takes effect immediately after you confirm.
- You can resume just as easily, from the same page, at any time. Your data is kept when you cancel.
Cancelling during the free trial
- If you cancel at any point during the 14-day free trial, the day-14 charge never happens and you pay nothing.
- Your access continues to the end of the trial period, after which the account pauses. Your data is kept, and you can resume later.
Cancelling after you have been charged
- If you cancel during a paid month, you keep full access until the end of that paid month, and nothing further is charged.
- The remainder of a paid month is not refunded pro rata: the month you paid for simply runs to its end.
- You can resume at any time before the paid month ends and your subscription continues uninterrupted.
Failed payments
- If a monthly charge fails, we retry automatically: first about 3 days after the failure, and once more about 4 days after that. You are notified twice over: the app shows a payment-failed notice, and we email you after each failed attempt with the date of the next retry. Your account keeps working during the retries.
- If the final retry also fails, we email you that the account has paused. It stays paused until a working card is saved on the Billing page, which reactivates it immediately. Your data is never deleted because of a failed payment.
Duplicate or incorrect charges
- If you believe you were charged twice or incorrectly, contact us at support@mygrowthengine.co.za or through the Help and support form in the app's Settings.
- Every charge is listed on your Billing page in the app, so any dispute can be checked against your invoice history.
- Confirmed duplicate or incorrect charges are refunded through our payment provider, PayFast, within 5 business days of your request.
Message credit top-ups
- Credit top-ups are charged immediately when you buy them, at the prices shown before purchase.
- Unused monthly credits and unused top-up credits have no cash value and are not refundable.
Questions
If anything here is unclear, ask us via the Contact page before subscribing.